Axis Communications Security Camera Axis Communications Security Camera User Manual

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AXIS M5013 PTZ Dome Network Camera
System Options
Support
Support Overview
The System Options > Support > Support Overview page provides information on troubleshooting and contact information,
should you require technical assistance.
See also Troubleshooting, on page 42.
System Overview
To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that
can be found here includes firmware version, IP address, network and security settings, event settings, image settings a nd recent log
items. Many of the caption s are links to the proper Setup page.
Logs & Reports
The System Options > Support > Logs & Reports page generates logs and repor ts useful for system analysis and troubleshooting. If
contacting Axis Support, please provide a valid Server Report with your query.
System Log - Provides info rmation about system events.
Access Log - Lists a ll failed attempts to access the product. The Access Log can also be configured to list all connections to the
product (see below).
Server Report - Provides information abo ut the product status in a pop-up window. The Access Log is automatically included
in the Server Report.
You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report
text file in UTF–8 forma t. Sele ct the Include snapshot with default image settings option to
include a snapshot of the product’s
Live View that also shows the settings specified under Video Stream>Image>Image Appearance. The server report .zip file should
always be included when contacting support.
Parameter List - Shows the prod uct's parameters and their current settings. This may prove useful when troubleshooting or
when contacting Axis Support.
Connection List - Lists all clients that are currently a c cessing me
dia streams.
Crash Report - Generates an archive with debu
gging information. The report takes several minutes to generate.
The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration.
The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info). If require d, a different log
level can be used when sending emails.
Advanced
Scripting
Scripting allows experienced users to customize and use their own scripts.
Caution
Improper use may cause unexpected behavior and loss of contact with t he Axis product.
Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide
assistance for problems with customized scripts.
To open the Script Editor, go to System Options > Advanced > Scripting. It is recommended to create a backup file before
customizing the scripts. If a script causes problems, reset the product to its factory default settings, see page 41.
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