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AXIS M5013 PTZ Dome Network Camera
Troubleshooting
Troubleshooting
Checking the rmware
Firmware is s oftware that determines the functi onality of networ k devices. One of your rst actions when troubleshooting a problem
should be to check the current rmware version. The latest version may contain a correction that xes your particular problem. The
current rmware version in the Axis product is displa y ed in the page Setup > Basic Setup and in Setup > About.
Upgrading the rmware
When you upgrade the product with the latest rmware from Axis website, the p roduct receives the latest functionality available.
Always read the upgrade instructions and release notes availab le with each new release, before upgrading the rmware.
To upgrade, follow these instructions:
1. Save the rmware le to your computer. The latest version of the rmware is av ailable free of charge from Axis website
at www.axis.com/techsup
2. Go to Setup > System Options > Maintenance in the products web pages.
3. Under Upgrade Server, click Browse and locate the le on your computer. Click Upgrade.
After starting the upgrade process, a lways wait at least 5–10 minutes before restarting the product, e ven if you suspect the
upgrade has failed.
AXIS Camera Management can be used for multiple upgrades . See w w w.ax is.com for more information.
Note
Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
•Precongured and customized settings are saved when the rmware is upgraded (providing the features are available in
the new rmware) although this is not guaranteed by Axis Communications AB.
Emergency recovery procedure
If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status
indicator indicates a fa ile d upgrade. To recover the product, follow the steps below. T he serial number is found on the pro duct’s label.
1. In UNIX/Linux, type the following from the command line:
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