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AXIS M5013 PTZ Dome Network Camera
Troubleshooting
No images displayed on web page
Problems with AXIS Media
Control (Internet Explorer
only)
To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX
controls. Also, make sure that AXIS Media Co n trol is installed on your computer .
Installation of additional
ActiveX component
restricted or prohibited
Congure the Axis product to use a Java applet for updating video images in Internet Explorer. Go
to Setup > Live View Cong and select Java applet under Default viewer.
Video and image problems, general
Image too dark or too light
Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
Setup > Video & Audio > Camera Settings.
Missing images in uploads This can occur when trying to use a larger image buffer than is actually available. Try loweri n g
the frame rate or the upload period.
Slow image update Cong u ring pre-buffers, motion detection, high-resolution images or high frame rates will affe ct
the performance of the Axis product.
Poor performance Poor performance may be caused by heavy network trafc, multiple users accessing the product,
low performance clients, use of features such as m otion detection, event handling or uploaded
applications.
Poor quality snapshot images
Screen incorrectly
congured on your computer
Congure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256
colors will produce dithering artifacts in the image.
Browser freezes
Firefox can sometimes
freeze on a slow computer
Lower the image resolution
Problems uploading les
Limited space There is only limited space a vailable for the upload of your own les. Delete existing le
stofree
up space.
Motion Detection triggers unexpectedly
Changes in luminance
Motion detection is based on changes in luminance in the imag
e. This means that if there are
sudden changes in the lighting, motion de tection may trigger mistake nly. Lower the sensitivity
setting to avoid problems with luminance.
No audio
Incorrect setup
Check the sound card in the computer. En sure that mute is not selected and that the volume
settings are correct.
No audio or very poor audio
quality
Check that Enable audio support is selected under Setup > System Options > Security > Audio
Support.
Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
Settings.
Poor audio quality
CPU overloaded
Reduce the number of listeners and viewers. Decrease image resolution and compression.
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